Frequently Asked Questions (FAQs)
Do you have any question? we answer you
At Oasink, we want to make sure you don’t have any doubts, that’s why we answer the most frequently asked questions.
How many days will it take for me to receive my order?
Given the large number of colors and models available, we manufacture our products on demand.
The lead time is 15-20 days from the purchase date.
Can I return a product purchased from the Online Store?
For products purchased on the website, you have 14 days from delivery to return them without the need for justification or explanation, and you will be refunded the full amount.
To return or cancel an order, you just need to communicate it to our contact email: oa@oasink.com.
I am a professional. How can I benefit from the advantages offered by Oasink?
Of course. Please fill out the registration form, and we will contact you to guide you through the next steps.
How can I find out the material of my kitchen countertop?
To know the material and avoid making a mistake in your purchase, you only need 3 pieces of information:
Brand:
We manufacture our standard products using the main kitchen countertop brands such as Neolith, Dekton, or Marazzi.
Color:
Each brand has different designs within their catalog. These designs can vary and simulate different materials, from iron to marble or wood.
You can identify the design of your kitchen by its name, such as “Calacatta Gold” or “Entzo”.
Surface finish:
It refers to the texture of the countertop surface.
The best way to find out this information is by asking your installer. At Oasink, we always use the official nomenclature of each brand to avoid any confusion.
If you have trouble determining the material, don’t hesitate to contact us, and we can assist you.